Kiewit Offshore Services. LTD. Ingleside, Texas

Network Administrator                                                                    March 2006-Present

 

Responsible for the maintenance and administration of over 18 Windows 2000 Server, 3 Windows 2003 Server, and 2 Microsoft exchange 2003 servers.  Instituted server system backup procedures and schedules using the Veritas Enterprise Backup System.  Responsible for the administration and maintance of all wireless handheld decvices.  Also, responsible to provide Kiewit Offshore Clients with estimates for their upcoming/pending IT needs and requests for equipment, and structural needs. 

 

 

Dyonyx LP, Corpus Christi, Texas

Systems Administrator/Help Desk Lead,

Corpus Christi Army Depot                                                     April 2005-March 2006

 

Responsible for the setup/installation and configuration of personal computer, thin clients, industrial automation equipment and peripheral equipment.  Upgrade of existing units to include: Installation of software of personal computer equipment to include, but not limited to operating systems software, office automation software, system utilities, internet browsers, and unique application software. Performance tuning of personal computer and industrial automation equipment, peripheral equipment hardware and software problems.  Supervised and managed Dyonyx employees on the CCAD Advanced Help Desk (AHD) System.  Interacted with end users, information technology staff, and hardware and software vendors, as well as answered helpdesk telephones. Created, implemented and maintained standard operating procedures and network policy for Corpus Christi Army Depot.  Documented service requests in government owned database.

 

 

United States Navy, Gulfport Mississippi                                                                   November 2003-April 2005

Systems Administrator, Naval Mobile Construction Battalion 74

 

Maintained and Administrated 4 Microsoft Windows 2000 Servers, and 3 Microsoft Exchange 5.5 Servers. Managed  M.S. Exchange systems configurations, accounts and email databases.  Identified necessary upgrades and enhancements for systems, and instituted server system hardware/software upgrades. Implemented system security requirements.  Provided solutions for user and system requirements, developed and documented appropriate operation procedures,   policies, and corrected problems.  Managed the battalions helpdesk call center on a 400+ user network.  Identified necessary upgrades and enhancement for systems.  Monitored, supervised and performed with several technical teams during the correction of customer trouble calls, hardware maintenance and repair, and on-site user training visits.  Acted as independent IT during Operation Iraqi Freedom for NMCB 74.  Established and maintained network of 125 unclassified users and 75 classified users while forward deployed in Fallujah, Iraq. Also designated the Classified Materials System Custodian during Operation Iraqi Freedom, and retained the job during remaining time in the battalion.  Assigned as NMCB 74 Webmaster, and was instrumental in the creation and administration of the official battalion website (http://www.seabee.navy.mil/index.cfm/1491), and the creation of the official website of the Naval Construction Force (www.seabee.navy.mil ).  Established server system backup and restore procedures. Created Standard Operation Procedures to enhance network availability and provide training aids to personnel Supervised and instructed on the use and proper management of network systems. Conducted top-level training on the proper installation and maintenance of a network, providing key support in user understanding, and proper use of the system. Planned efficient and timely shutdown and maintenance procedures, which did not affect user capabilities.  Conducted training sessions for both junior administrators and customers to enhance customer understanding of network essentials and workstation operations. 

 

 

United States Navy, Portland, Texas                                                                                      August 2000-July 2003

Navy Recruiter, Navy Recruiting District , San Antonio

                                                                      

Responsible for recruiting qualified young men and women for enlistment in the United States Navy.  Worked hand-in-hand with over 400 young men and women in order to determine eligibility to enlist.  Used Professional Selling Skills (PSS) to provide an effective, flexible and systematic approach to learning, applying, evaluating and continuously improving the skills that result in strong customer relationships.  Contacted representatives of schools, public officials, personnel managers, parents of prospective applicants, religious and civil leaders, to present the Navy as an employment and career opportunity. Presented formal and informal talks on advantages of the Navy at civic and service organizations and student bodies.  Discussed individual aims and goals to include security, personal aptitudes, training opportunities, job satisfaction and stability, advancement, prestige, and military life. Explained Navy benefits including: medical care, dependent allowance, housing, reenlistment bonus, retirement program, military/civilian educational opportunities, travel, recreational benefits, and all similar programs. Evaluated applicants’ occupational, educational, and psychological background to determine Navy programs with specific individual appeal. Explained occupational and organizational structure of the Navy to applicants, parents, and interested groups of individuals.

 

 

United States Navy, Yokosuka, Japan                                                                 April 1997-June 2000

Network Systems Administrator, USS Kitty Hawk (CV63)

 

Responsible for the operation, administration and maintenance of USS Kitty Hawk's IT21 Information System consisting of 8 Microsoft NT 4.0 Servers and 600 workstations as well as 8 Xylan ATM Switches. Managed 3 Microsoft Exchange 5.5 Mail servers supporting more than 3,000 individual accounts, and over 2,000 workstations.  Assistant Administrator of 8 UNIX servers and 4 Cisco 4000 network routers. Network Systems Engineer during entire phase of network upgrade from Novell 3.12 with 350 customers to 8 Microsoft NT 4.0 servers and 3 Microsoft Exchange 5.5 servers with 1,500 workstations and over 3,000 customers.  Continued position for 3 years following upgrade.  Responsible for configuration changes to the Cisco 4000 Router used to permit all connectivity external to Kitty Hawk and embarked commands. Responsible for over 3,000 customers in the supply and aviation maintenance databases.  Performed server systems hardware/software configuration upgrades. Trained and managed 16 assistant administrators on network server management, hardware and software maintenance, and troubleshooting. Trained and supervised 42 personnel on network maintenance and to correct on site customer trouble calls as well as provide customer assistance via the ships Automated Help Desk system. Created Standard Operating Procedures to enhance network availability and provide training aids to personnel. Established, supported and managed existing network system security policies as well as developed and established enhanced policies and procedures to provide top-level service. Instituted server system backup procedures and schedules using the Veritas Enterprise System. Established and instructed training sessions for network users to help the customer understand basic network system and workstation operation.